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Help Center

At BermGear, we’re committed to providing a seamless shopping experience. Whether you have questions about shipping, returns or anything else, our Help Center is here to assist you with everything you need to know. Browse our frequently asked questions below for quick answers.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to reach a Customer Service representative.

Shipping Information

We usually process orders within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–7 business days.

Shipping rates are calculated at checkout based on your location and order weight. We always try to keep costs as low as possible.

Yes! We ship worldwide. International delivery times and rates vary depending on the destination.

Orders & Returns

Simply browse our store, add your favorite items to your cart, and follow the checkout steps. It only takes a minute!

If your order hasn’t been processed yet, we can edit or cancel it. Contact us quickly — once the order is shipped, we can’t make changes.

If something isn’t quite right, you can request a return within 7 days of receiving your package. Items must be in original condition.

 

Other

Yes! Bermgear offers professional assembly for select bikes and outdoor equipment. If assembly is available, you’ll see the option on the product page.

Absolutely — digital gift cards are available and perfect for any occasion.

Log into your account and update your details under “Account Settings.”